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Returns & Refund Policy

Return policy

Returns and exchanges are only accepted on items that are unworn, in new conditions and with ALL tags attached. We are pleased to accept returns of our merchandise for refund within 21 days from the date of receipt.  Final Sale items may not be returned or exchanged. This includes all items purchased from our Clearance Outlet as well as 50% Off Sale items.

If your order qualifies and you would like to request a paid return shipping label, please follow the return procedure below.  All return shipping labels will be emailed to you and must be printed out.  

Please note that as of June 25, 2024, we will be no longer offer free return shipping labels on all orders.  After that date, if you request a return shipping label, we will be deducting the cost of the label from your refund. When you request a return you will be notified of the cost of the label so you can decide how you’d like to proceed.

We recommend that you insure your return package with the US Postal Service.  All return labels are shipped via USPS Ground Advantage which does not include insurance should your package be lost.

Merchandise may be returned to any of our store locations or mailed to:

Web Returns
Evelyn & Arthur
1770 W. 10th Street
Riviera Beach, FL 33404

A credit will be issued to the same credit card that was used at the time of purchase. Evelyn & Arthur does not refund shipping and handling charges.

Once we have received your return, we will refund your credit card within 3-5 business days. In-store returns of non-clearance web merchandise are for full refund or store credit.  

Please note that our stores are not able to issue refunds for SALE merchandise.  Sale items returned to the store will be sent to our warehouse to issue a refund to the original form of payment.

Evelyn & Arthur accepts American Express, MasterCard, Visa and Discover. We do not accept Checks or Cash for web orders. We do not charge sales tax outside of the state of Florida & South Carolina.

To Make a Return or Exchange

Please note that our return process has changed to make the return process easier for you. 

  • Go to the Returns & Exchanges page in the footer of the website, or directly at https://evelynandarthur.loopreturns.com/#/
  • Enter your order number. You can find this number at the top right on your Packing Slip.
  • Exchanges for different colors or sizes of the same product can also be made in the Return/Exchange Portal. If you would like to exchange your item for another product entirely, please call us at 561-572-0900, extension 219 during our regular business hours.
  • PLEASE NOTE that we are unable to review and issue your return shipping label on Saturdays, Sundays & holidays – Saturday and Sunday requests will be reviewed & approved on Monday morning; Holiday requests will be reviewed & approved on the next business day.